By james art
The most common issues
Not a subscriber?
Is there any way to access your content if I’m not a subscriber?
- Understanding persons will have access to limited content. The homepage of our online site, sections of sections and advertising products will remain available to anyone, even without subscription. Some content is only indicated for subscribers. We will continue to sell editions for printing a copy of the newspaper at retail outlets.
What news and information subscription options are available?
Can I receive a delivery home?
- Print delivery is only available in the newspaper distribution area. Based on your location, the delivery of your newspaper may come through the US Post Office and arrive at the same time as your postal service.
Products and Advantages
Your subscription includes:
Access to mobile apps
- Stay on the pulse with our applications. The Azcentral.com app includes interruptions of news, personalized news emissions with “my topics”, offline reading and immersion of VR experiences. The E-Newspaper or Premium Edition app allows you to access the latest print edition of any device at any time. Visit your app store to download and start.
24/7 Access to Azcentral.com
- Always get more from history, breaking news and unlimited access to videos, photo galleries, databases with public documents and more on your desktop, mobile devices and our mobile application.
- Download our app through your Apple or Google Play Store to customize your news alerts, spend your finger and scroll more stories and mark them to save and read later.
Enwpaper
- An accurate digital replica of the print edition is available early in the morning. ENWSPAPER lets you turn pages, save and download articles, solve puzzles, listen to articles that read aloud, and more! Access to Azcentral.com/enewSpaper.
Universal access to all ENewSpapers throughout the USA Today network
- To access other newspapers in the cities across the country, once within your Enwespaper, just click on the icon entitled Universal in the right navigation lane.
Bonus magazines on various topics of interest available in your ENEWSPAPER
- Each edition explores various topics such as travel, food, technology and more
Ballots tailored to specific topics that our readers want more
USA Today PodCasts
- Take a fresh mixture and perspective on the conversation of the day, placing your ears right in the center of it. Listen today to usatoday.com/podcastes.
Ability to share your digital access with a friend or family member with no additional cost
Print of subscribers exclusive
- Subscribers receiving the print edition receive without advertising access to our USA Today crossword puzzle! You can enjoy everyday games by visiting puzzles.usatoday.com or through the USA Today Crossword app available on your iPhone or Android device.
In order to take advantage of the benefits above, you need to activate your subscription online
- To activate your subscription:
- Visit Azcentral.com/Activate
- Enter the email address associated with your subscription and select a password.
- Once you have activated, you can browse ENewSpaper, a digital replica of Print Edition and download articles, print puzzles and games, browse past editions and include audio storytelling.
Subscription account
Billing and Payment Questions:
What is EZ Pay?
- Our automatic payment program EZ Pay offers the convenience and security of the renewal of your subscription through automatic credit card deductions. Existing subscribers can register for EZ Pay by visiting an account.azcentral.com or call customer service.
How do I update my credit card or payment information?
- Subscribers can update their payment online by visiting account.azcentral.com or by calling customer service (telephone number and service hours are below).
Can I make a one -time payment online?
Why has my subscription increased?
- If you are a new subscriber and have started your subscription with a promotional rate, your subscription increases after the promotional period is completed. If you are a forged subscriber and your rate has increased, we have sent you a notice of this change, but if you have any questions on the subject, please contact customer service (telephone number and the hours of service are below).
What are the additional fees in my subscription statement?
What are the premium editions?
- Premium editions are an additional section of your newspaper with 12 to 20 full color pages with a thorough coverage of the topics that are most important to our subscribers. Premium publications are published to provide additional information and value. For more information on Premium Editions, please visit AboutyourSubscription.azcentral.com.
Can I have a recovery of my subscription?
- Payments are not refunded and there is no refund or loans for the unused part of a subscription, which has been canceled before the end of the billing cycle. However, we reserve the right to issue a refund or loans at our own discretion. If we issue a refund or loan in one case, we are not obliged to issue the same refund or credit in the future.
Delivery questions:
What if I don’t get my paper?
- We sincerely apologize for the inconvenience. Sometimes there are unexpected delays due to production problems or adverse weather conditions. We are constantly striving for excellence and we regret that we let you go every time. If you have not received your newspaper, please report a delivery problem by visiting an account.Azcentral.com, talk online with an agent by clicking the link above or calling customer service (telephone number and service hours are below). As part of your subscription, you can see your newspaper online at Azcentral.com/enewspaper. ENEWSPAPER allows you to turn pages, save and download articles, solve puzzles, listen to articles that read aloud and more.
How do I pause my newspaper delivery for a vacation?
- As a subscriber, you can plan temporary detainees by visiting an account.azcentral.com, talk online with an agent by clicking the link below or calling customer service (telephone number and service hours are below). It can be adjusted for up to 30 days through our automated system. The digital part of your subscription will continue, so you will have full access to Azcentral.com at any time from anywhere to stay on top of the news that is most important.
How can I change my delivery address?
- You can update your shipping address by visiting an account.azcentral.com, talk online with an agent by clicking the link below or call customer service (telephone number and service hours are below).
Why is my newspaper shipped from the US Post Office now?
- In some areas, we had constant challenges with the delivery of our newspapers caused by various economic factors. In these cases, we partnered with the local US post office. If you receive your print edition through the US postal service, your printing house will be delivered with your Daily Mail service. However, when there is no postal delivery, such as federally recognized holidays, your newspaper will be delivered the next day, there is a postage available.
Online questions:
How do I activate my subscription?
-
- Visit Azcentral.com/Activate
- Enter the email address associated with your subscription and select a password.
Once you have activated, you can browse ENewSpaper, a digital replica of Print Edition and download articles, print puzzles and games, browse past editions and include audio storytelling.
What should I do if I have problems logging in to my account?
- If you have purchased your subscription online, set an email address and password when you have completed your purchase. If you no longer remember the password, try clicking on the “Forgot Password” link on the login page to activate an email with a connection to reset your password.
What should I do if I no longer have access to the email address associated with my account?
- If you no longer have access to the email address you used when setting up your account, please call customer service or talk online with an agent by clicking on the link above or calling customer service (telephone number and hours for Service is below).
How can I write off the newsletters?
How can I write out of emails?
- When you receive an email from us, scroll at the bottom of the email and click Wip. Complete the necessary steps. Please allow 2-3 weeks so that our systems can update your request.
How do I access content in the application after downloading it?
- Sign in to your account to unlock your unlimited access.
How do I connect a subscription purchased through the App Store?
- If you have purchased a subscription via the App Store, you will need to connect your application to have full access to our desktop and mobile website, in addition to our app. If you do not connect your subscription, you will not have access to unlimited stories, content only for subscribers and ENEWSPAPER on our desktop and mobile website and the ENewSpaper app.
- To connect your subscription, please follow the instructions below:
- Open our app for which you have purchased a subscription for,
- Click on the setting icon (Gear) in the upper right corner of the screen,
- Click Create Account and follow the instructions to make an account.
- Open our app for which you have purchased a subscription for,
- Click on the setting icon (Gear) in the upper right corner of the screen,
- Click Create Account and follow the instructions to make an account.
- Once you have created your account, please use these credentials to log in to our desktop or mobile website for full access to the benefits of your subscribers.
Discoveries:
Where can I find the terms of my subscription?
How can I cancel my subscription?
- You can cancel at any time by calling customer service at 1-800-332-6733. Residents living in California, Georgia, Maine, New York, Oregon, Vermont and Virginia can be canceled online by visiting their account management page after they are logged in.
Can I have a recovery of my subscription?
- Payments are not refunded and there is no refund or loans for the unused part of a subscription, which has been canceled before the end of the billing cycle. However, we reserve the right to issue a refund or loans at our own discretion. If we issue a refund or loan in one case, we are not obliged to issue the same refund or credit in the future.