By james art 
Glendale, AZ (Azfamily) – Glendale’s woman went to Philadelphia to check her grandmother, and while the trip went well, she received an unexpected $ 1.3,000 bill from a rental company when he returned home.
Heather Brown took a plane to see her 88-year-old grandmother in Pennsylvania after a brief health fear.
“So you had to go to see your grandmother?” Asked Gary Harper to your country.
“Yes, because I was really worried because she didn’t send me to messages, as she usually sent me messages. And I was really worried about her, ”Brown said.
It all happened in October last year when Brown and her son flew at Philadelphia International Airport and hired a car from a company called SIXT.
“SIXT seems to have some luxury cars. And I thought, well, I’m not hiring so much a car. I think I’ll try them, ”Brown said.
Sixt put Brown and her son in BMW, who ironically had signs in Arizona.
She says the car has been driving great, her trip has gone well with a little brief sightseeing, and although her grandmother is hospitalized, she is fine.
After a four -day stay, Brown returned BMW to SIXT.
“No one, you know, did not fill in any documentation with me when they took my keys,” she told the return. “There was no system. They just rushed us to the shuttle. “
Brown flew home to Phoenix Sky Harbor International Airport.
She then received an email from SIXT’s insurance company, claiming that BMW was returned with damage.
“Our client has suffered damage and is looking for a refund from you or your insurance carrier for the said amount. And the amount is $ 1371.13, “Brown said as he read the letter.
The insurance carrier then sent brown photos of the so -called damage to some of the wheeled bmw wheels.
But if there is any damage, it is so small and insignificant that you really can’t see anything.
“Aunt, $ 1300. Where do they go with that? “Harper asked as I looked at the photos.
“I know,” Brown replied.
As a result, Brown informed them that he would not pay $ 1371.13 and had not heard a word for more than three months.
Until recently, when the insurance company began to harass her again to pay. For your part, it got involved.
“For your part, it helps everyday people,” she said.
Brown says she has discovered numerous online complaints from other users who also said they had received Nastygrams showing that they had returned their vehicles with damage when they claim they did not.
You asked SIXT and his insurance company to review the issue and they did.
Less than 24 hours later, Brown received this email, saying, “We are pleased to inform you that we have closed the case without any claim against you.”
“I’m so glad I called Gary Harper on your part. He made a huge difference. I thought it would be a big battle that would not disappear and that it could possibly affect my loan. I’m so relieved, ”Brown said.
In an email to your country, six spokesman wrote: “As a kindness, we closed the claim and decided the issue of customer satisfaction. For the prehistory and context of the amount of damage, it is important to note that the participating vehicle was a new luxury crossover of 2025 BMW X6 with less than 500 miles. “
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