A bad delivery experience threatens the restaurant’s reputation, the Chatter Report – Restaurantnewsrelex.com Finds

36% of Americans plan to order delivery for the big game on February 9; Fees, delayed deliveries and poor customer service are pushing the most to pick up food or cook at home

San Diego, California (News message at the restaurant) More than one third (36%) of Americans plan to order food delivery for the big game on Sunday, February 9th, and 37% of them plan to spend more than in 2024, 2025 on Chatmeter 2025 Restaurant Delivery and Reputation Report found.

Chatmeter, a leader in customer’s multi -paid intelligence, uses its generative AI platform, Pulse AI: Alerts to analyze more than two million customer reviews and find out why most users choose to take or cook at home: increasing disappointment with expensive fees, Delayed deliveries, incorrect orders and poor customer service.

“Americans love the convenience of delivery, but restaurants that pass on the experience of third -party applications without a strategy are at risking their reputation,” says John Mazur, CEO CEO. “Customers still connect the experience with your brand. On such a major weekend for the delivery of restaurants, promotions, menus, prices and operations, it must be informed by the holistic intelligence of customers. “

Consumers plan to order delivery because they want to focus on something other than cooking (42%) by watching the game or socializing. More than one -third (35%) said they plan to take advantage of discounts on delivery apps such as Doordash, Grubhub and Uber Eats.

However, half of the users (50%) had a delayed delivery of food and the same amount received cold food. In addition, more than two in five respondents (44%) report that there are missing items from their order. Chatmeter’s AI found that the problems were complicated by poor customer service and rough, rejection staff when people called to check their orders or report quality problems. More than half of the delivery examinations are negative (46%) or mixed (6%) in mood.

Expensive fees were cited by 55%as the main reason why they sometimes skip the delivery, followed by long forecasted waiting times (43%), food prospects (41%), the prices of the delivery menu are more expensive (39 %), poor experience with delivery drivers (22%) and should target (20%).

Chatmeter also identifies the best items that users love to delivery -and which items are eaten better immediately.

Items from the menu for the best deliveries

1. Pizza
2. Wings
3. Sandwiches/submarines
4. Burgers
5. Taco

Items from the menu for the highest delivery

1. Seafood
2. Ice cream
3. Steak
4. Fried potatoes

To learn more and read Chatmeter’s recommendations for restaurants to use customer intelligence to improve delivery experience, click on hereS

Chatter

Chatmeter is a many location intelligence company that rethinks customer connections and reputation management by deep listening to AI. Chatmeter facilitates many locations to stimulate real -time impact through the relevant insights at the critical moments that matter. Chatmeter understands the challenges of the multi -paid and oil reputation of reputation and created a large -scale platform that allows visibility from end to end for all, from local owners to the executive management. With a 93% percentage of customer retention, Chatmeter is the partner of the brand’s reputation throughout the retail industry, restaurants, health and financial services and more. For more information, visit Chatmeter.comS

PR Contact:
Anna Rice
[email protected]