By james art
Frequently asked questions
Not a subscriber?
Is there any way I can access your content if I’m not a subscriber?
- Non-subscribers will have access to limited content. The homepage of our online site, section fronts and advertising products will remain accessible to everyone, even without a subscription. Some content is for subscribers only. We will continue to sell single print editions of the newspaper in retail outlets.
What news and information subscription options are available?
Can I get home delivery?
- Print delivery is only available within the newspaper distribution area. Based on your location, delivery of your newspaper may come via the US Postal Service and arrive at the same time as your post office.
Products and benefits
Your subscription includes:
Mobile app access
- Stay up to date with our apps. The azcentral.com app includes breaking news alerts, personalized news feeds with My Topics, offline reading and immersive VR experiences. The e-Newspaper or Premium Edition app gives you access to the latest print edition on any device, at any time. Visit your app store to download and get started.
24/7 access to azcentral.com
- Always get more of the story, breaking news and unlimited access to videos, photo galleries, public documents databases and more available on your desktop, mobile devices and our mobile app.
- Download our app through your apple or google play store to customize your news notifications, swipe and scroll through stories faster, and bookmark them to save and read later.
The electronic newspaper
- An exact digital copy of the print edition is available early in the morning. The e-newspaper lets you flip pages, save and download articles, solve puzzles, listen to articles read aloud, and much more! Log into the eNewspaper at azcentral.com/enewspaper.
Universal access to all e-newspapers in the USA TODAY network
- To access other newspapers in cities across the country, after logging into your eNewspaper, simply click on the icon titled Universal in the right navigation bar.
Bonus magazines on various interesting topics available in your eNewspaper
- Each issue explores different topics such as travel, food, technology and more
Newsletters tailored to specific topics our readers want more of
USA TODAY Podcasts
- Get a fresh mix and perspective on the conversation of the day by putting your ears right in the middle of it. Listen today at usatoday.com/podcasts.
Ability to share your digital access with a friend or family member at no additional cost
EXCLUSIVE FOR PRINT SUBSCRIBERS
- Subscribers who receive the print edition get ad-free access to our USA TODAY crossword puzzle! You can enjoy daily games by visiting puzzles.usatoday.com or through the USA TODAY Crossword app available on your iPhone or Android device.
To take advantage of the benefits above, you must activate your subscription online
- To ACTIVATE your subscription:
- Visit azcentral.com/activate
- Enter the email address associated with your subscription and choose a password.
- Once activated, you can browse the e-newspaper, a digital copy of the print edition, and download articles, print out puzzles and games, view past issues, and include audio storytelling.
Subscription account
Invoicing and Payment Questions:
What is EZ Pay?
- Our EZ Pay automatic payment program offers the convenience and security of renewing your subscription through automatic credit card deductions. Existing subscribers can sign up for EZ Pay by visiting account.azcentral.com or calling Customer Service.
How do I update my credit card or payment information?
- Subscribers can update their payment method online by visiting account.azcentral.com or by calling Customer Service (phone number and hours are listed below).
Can I make a one-time payment online?
Why has my subscription price increased?
- If you are a new subscriber and started your subscription with a promotional price, your subscription price increases after the promotional period ends. If you’re a seasoned subscriber and your rate has gone up, we’ve sent you a notice of this change, but if you have any questions about it, please contact Customer Service (the phone number and hours are listed below).
What are the additional charges on my subscription statement?
What are premium editions?
- Premium Editions are an additional section of your newspaper with 12 to 20 full-color pages of in-depth coverage of the topics most important to our subscribers. Premium editions are published to provide additional information and value. For more information about Premium Editions, please visit aboutyoursubscription.azcentral.com.
Can I get a refund for my subscription?
- Payments are non-refundable and there are no refunds or credits for the unused portion of a subscription that has been canceled before the end of the billing cycle. However, we reserve the right to issue refunds or credits at our discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.
Shipping Questions:
What if I don’t receive my paper?
- We sincerely apologize for the inconvenience caused. Sometimes there are unexpected delays due to production issues or adverse weather conditions. We are constantly striving for perfection and we are sorry every time we disappoint you. If you have not received your newspaper, please report a delivery issue by visiting account.azcentral.com, chat online with an agent by clicking the link below, or call Customer Service (phone number and hours are listed below). As part of your subscription, you can view your newspaper online at azcentral.com/enewspaper. The e-newspaper lets you flip pages, save and download articles, solve puzzles, listen to articles read aloud, and more.
How do I stop receiving holiday newspapers?
- As a subscriber, you can schedule temporary holds by visiting account.azcentral.com, chatting online with an agent by clicking the link below, or calling Customer Service (phone number and hours are listed below). A temporary hold can be set up for up to 30 days through our automated system. The digital portion of your subscription will continue, so you’ll have full access to azcentral.com anytime, anywhere to keep up with the most important news.
How can I change my shipping address?
- You can update your shipping address by visiting account.azcentral.com, chatting online with an agent by clicking the link below, or calling Customer Service (phone number and hours are listed below).
Why is my newspaper now delivered by the US Postal Service?
- In some areas we have had ongoing challenges with newspaper delivery caused by various economic factors. In these cases, we partner with the local United States Postal Service. If you receive your print edition through the US Postal Service, your print edition will be delivered with your daily mail service. However, when postal delivery is not available, such as federally recognized holidays, your newspaper will be delivered the next day that postal delivery is available.
Online questions:
How do I activate my subscription?
-
- Visit azcentral.com/activate
- Enter the email address associated with your subscription and choose a password.
Once activated, you can browse the e-newspaper, a digital copy of the print edition, and download articles, print out puzzles and games, view past issues, and include audio storytelling.
What should I do if I have problems logging into my account?
- If you purchased your subscription online, you set an email address and password when you complete your purchase. If you no longer remember your password, try clicking the “Forgot Password” link on the login page to trigger an email with a password reset link.
What should I do if I no longer have access to the email address associated with my account?
- If you no longer have access to the email address you used when you set up the account, please call Customer Service or chat online with an agent by clicking the link below or calling Customer Service ( phone number and opening hours are listed below).
How can I unsubscribe from newsletters?
How can I unsubscribe from emails?
- When you receive an email from us, scroll to the bottom of the email and click Unsubscribe. Complete the necessary steps. Please allow 2-3 weeks for our systems to update your request.
How do I access content in the app after I download it?
- Sign in to your account in the app to unlock your unlimited access.
How do I link a subscription purchased through an app store?
- If you purchased a subscription through an app store, you will need to link your app purchase to have full access to our desktop and mobile website in addition to our app. If you do not link your subscription, you will not be able to access unlimited stories, subscriber-only content, and the ezine on our desktop and mobile website and ezine app.
- To link your subscription, please follow the instructions below:
- Open our app for which you have purchased a subscription,
- Click on the settings icon (gear) in the upper right corner of the screen,
- Click “Create Account” and follow the instructions to create an account.
- Open our app for which you have purchased a subscription,
- Click on the settings icon (gear) in the upper right corner of the screen,
- Click “Create Account” and follow the instructions to create an account.
- After creating your account, please use these credentials to log into our desktop or mobile website for full access to your subscriber benefits.
Disclosures:
Where can I find the Terms and Conditions of my subscription?
How can I cancel my subscription?
- You may cancel at any time by calling Customer Service at 1-800-332-6733. Residents living in California, Georgia, Maine, New York, Oregon, Vermont and Virginia can cancel online by visiting their Account Management page after logging into the Website.
Can I get a refund for my subscription?
- Payments are non-refundable and there are no refunds or credits for the unused portion of a subscription that has been canceled before the end of the billing cycle. However, we reserve the right to issue refunds or credits at our discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.